FAQ
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General Questions
What kind of products do you sell?
We offer a range of wellness, self-care, and lifestyle products including skincare, bath & body, supplements, accessories, and relaxation essentials.
Are gift cards available?
Yes, we offer digital gift cards that can be used across the website. Gift cards are delivered via email and make a great option for gifting.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking details so you can follow your delivery in real time.
How can I contact customer support?
You can reach our support team via the contact form on our website or by emailing us directly. We aim to respond within 24–48 business hours.
Returns and Exchanges
What is your online returns policy?
Eligible returns of products may be made by mail. Items must be returned in accordance with our policy requirements, within 10 days from the date of delivery to the Chill return address listed on the return shipping label. Please email info@chill.com and put Chill Returns in the subject line.
Returned merchandise must meet the below requirements in order to be accepted for a refund:
All items must be in original condition. Merchandise that has been used, altered or damaged will not be accepted. Damaged or faulty merchandise will be replaced with like-kind items.
